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Ace Communications Group Support Centre

Welcome to the Ace Communications Group Support Centre. Please Select from the Categories on the Left side of the screen.

Outage Reports

There are no outages to report currently.

A reminder you can subscribe to our Twitter feed for updates at http://twitter.com/1300acecom

Scheduled Maintenance

VoIP Scheduled Maintenance

Please be advised that our wholesale supplier will be performing maintenance on their Perth and Adelaide network gateways next week. During the maintenance windows there is potential for a 10 minute outage that would impact both inbound and outbound calls. The maintenance windows are as follows:

Perth maintenance window

Start Time: 23:00 WST, Monday 13th Sep 2010

End Time: 23:59 WST, Monday 13th Sep 2010

Adelaide maintenance window

Start Time: 22:00 CST, Tuesday 14th Sep 2010

End Time: 22:59 CST, Tuesday 14th Sep 2010

There is no scheduled maintenance to report currently.

Hoax Email Warning

20 October 2009

Please note if you receive emails with similar contents to the below that they are a Hoax email and should be immediately deleted - please under no circumstances click on any links within the emails.

Hoax Email contents may include

- Email that advises your default settings for your mailbox have changed and to click on a link to download new settings for your mailbox.

- Email that advises there will be a server upgrade and to click on a link to save a patch file to your computer and then to run it.

As mentioned above please immediately delete these emails and do not click on any links within the email.

Official network upgrade information is always posted online at our support web site, if you are unsure whether an email about an upgrade is legitimate you can check this web site for information.

If you are still unsure you may ask our customer support team via the below methods:

Email: support@acecommunications.com.au

Live Chat: http://messenger.providesupport.com/messenger/acecom.html

Phone: 1300 ACE COM (1300 223 266) or 03 8689 9200 if calling from Ace VoIP

A reminder you can subscribe to our Twitter feed for updates at http://twitter.com/1300acecom

Copyright © 2009 Ace Communications Group Pty Ltd